Privacy Policy

Privacy Policy

Kalcare (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website https://kalcare.com.au/ and purchase products from us. By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect various types of personal information to provide and improve our services, including but not limited to:

• Personal Information: Name, email address, phone number, billing and shipping addresses.

• Payment Information: Credit/debit card details (processed securely by third-party payment processors; we do not store this information).

• Account Information: Login credentials and order history.

• Website Usage Data: IP address, browser type, pages visited, and other analytics data collected via cookies and tracking technologies.

• Marketing Preferences: Information on your preferences for receiving marketing communications.

2. How We Collect Information

We collect information through:

• Direct interactions (e.g., when you create an account, place an order, or contact us).

• Automated tracking technologies (e.g., cookies, Google Analytics, and similar tools).

• Third-party services (e.g., payment processors, advertising platforms, and social media integrations).

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders.

• Improve website functionality and user experience.

• Provide customer support and respond to inquiries.

• Conduct marketing and promotional activities (with your consent where required).

• Analyze website performance through Google Analytics and similar tools.

• Comply with legal obligations and prevent fraud.

4. Cookies & Tracking Technologies

We use cookies and tracking technologies to enhance your browsing experience. This includes:

• Essential Cookies: Necessary for website functionality.

• Analytics Cookies: Used to understand user behavior via tools like Google Analytics.

• Marketing Cookies: Help us serve relevant ads based on your interests.

You can manage cookie preferences through your browser settings.

5. Third-Party Services

We may share your information with trusted third parties, including:

• Payment processors (e.g., Stripe, PayPal) to process transactions securely.

• Analytics providers (e.g., Google Analytics) to assess website performance.

• Marketing platforms (e.g., Meta, Google Ads) for advertising purposes.

• Logistics partners for order fulfillment and shipping.

These third parties have their own privacy policies governing the use of your information.

6. Data Security

We implement security measures to protect your personal information. However, no online transmission is completely secure, and we encourage you to take precautions when sharing sensitive information.

7. Your Rights & Choices

As an Australian user, you have rights under the Privacy Act 1988 (Cth), including:

• The right to access and update your personal information.

• The right to request the deletion of your personal data.

• The right to opt-out of marketing communications.

• The right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been violated.

8. International Data Transfers

Some of our third-party service providers may store or process your data overseas. We ensure that these providers comply with data protection laws to keep your information secure.

9. Children’s Privacy

Our website is not intended for individuals under 16 years of age. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised “Last Updated” date. Continued use of our website signifies your acceptance of any updates.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at here.